Get Help Fast.
We’re Here to Keep You Running.
Whether you have a question, need technical assistance, or want guidance on repairs or software, our support team is ready to help.
Fill out the form below and we’ll route your request to the right experts.
Device Repair & RMA
In many cases, issues can be resolved without sending a device in—saving both time and cost. Before requesting an RMA, please review the issue with your local partner.
Once repair is confirmed, register your RMA by selecting your region below.
USA, Canada, Mexico
and South America
Europe, Middle East, Africa
and Other regions
Making It Work for You
There’s a lot more to a rugged solution than just the device. At JLT, we provide world-class support and straightforward service agreements designed to minimize downtime and keep your operations running smoothly.
We support your technology throughout its lifecycle, backed by a global partner network so help is always close at hand. We also repair rugged IT equipment from other manufacturers.
For urgent repair cases, please register an RMA using the options further down this page.
Software & Android Support
We provide support for:
- JLT software solutions on Windows and Android
- Android OS on JLT6012A devices
- Device management within the Android Enterprise ecosystem
Making It Work For You
There’s a lot more to a rugged solution than just the device. At JLT, we provide world-class support and straightforward service agreements designed to minimize downtime and keep your operations running smoothly.
We support your technology throughout its lifecycle, backed by a global partner network so help is always close at hand. We also repair rugged IT equipment from other manufacturers.
Care Service Agreement
A complete service solution for predictable uptime and cost control.
Maximum Uptime
Guaranteed repair turnaround times
Total Coverage
Covers all failures, no questions asked
Simple Handling
Worldwide pick-up and drop-off service
Easy Managing
24/7 RMA registration and tracking
Predictable Total Cost
Fixed price, 3- or 5-year contract
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